Shipping & Returning - Tanchel

Shipping & Returning

Shipping & Delivery
CountryShipping MethodPrice
LithuaniaRegistered Post (2-3 working days)FREE
All EU countriesRegistered Post (5-7 working days)FREE
USA, Norway, Turkey, SwitzerlandRegistered Post (12-15 working days)€10.00
Europe, USA, Norway, Turkey, SwitzerlandDPD, or other courier Standard (3-6 working days)€15.00
All EU countries, USA, Norway, Turkey, SwitzerlandDHL/TNT Courier Express (2 working days)€25.00

We ship worldwide via Registered Post using 1st class recorded delivery. All packages feature tracking data which allows You to determine the expected arrival date.
Please always include your phone number in case courier needs to contact You.
Once Your item has been dispatched, we will send You a confirmation email including a tracking number.
All orders are dispatched in 2 business days.

Countries We Ship To

We ship to all EU countries, USA, Norway, Turkey, Switzerland.

EUNon EUUSA
AustriaNorwayAlabama
BelgiumTurkeyAlaska
BulgariaSwitzerlandArizona
CroatiaArkansas
CyprusCalifornia
Czech RepublicColorado
DenmarkConnecticut
EstoniaFlorida
FinlandGeorgia
FranceIdaho
GermanyIllinois
GreeceIndiana
HungaryIowa
IrelandKansas
IrelandKentucky
ItalyLouisiana
LatviaMaine
LithuaniaMaryland
LuxembourgMassachusetts
MaltaMichigan
NetherlandsMinnesota
PolandMississippi
PortugalMissouri
RomaniaMontana
SlovakiaNebraska
SpainNevada
SwedenNew Hampshire
United KingdomNew Jersey
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

If your country is not on the list, contact us directly via info@tanchel.com and we might make a special shipment to Your country of residence.

Customs Duties
Any order placed on the www.Tanchel.com website and delivered outside of the EU territory, may be subject to taxes and customs duties when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. TANCHEL is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.
Returns

If You have ordered the wrong size, decided the items do not fit You perfectly or wish to return it for any other reason we are ready for You to do so within 14 days of delivery. We are not able to accept returned items that are dirty, have been worn or have marks on a surface. All the returned products have to be in their original packaging and have original label on them. All return shipment costs will be at the customer’s expense. If You wish to return Your order You may send us an email info@tanchel.comand simply return to our warehouse to the address below:

TANCHEL warehouse

Puerto Sotogrande
Commercial Building E, number 6D,
11310 San Roque, Cadiz, Spain

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received (max 2 business days). We recommend You get a proof of posting. Original shipping costs are non-refundable.

We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our online store.

TANCHEL reserves the right to refuse any return on merchandise that does not meet the return requirements. If Your return is not accepted, it will be send to You at Your expense and a refund will not be issued. We appreciate Your understanding.

Shipping Liability

We require a signature for all goods that are delivered. Acceptance of a delivery is Your responsibility, please ensure that You or if You have specified a recipient (for example as a gift) are present at the delivery destination. We will not accept liability for any item(s) that have been delivered to the correct address but signed for by another party (for example a neighbour)

PLEASE NOTE: Shipping charges are non-refundable.

Refused Shipments

If You decide to refuse any shipments You are responsible for the original shipping charges to You and the return charges of the package to Tanchel.com. The amount will be deducted from Your merchandise refund.