Shipping & Returns

Country	Shipping Method	Price
Lithuania	Registered Post (2-3 working days)	FREE
All EU countries	Registered Post (5-7 working days)	FREE
USA, Norway, Turkey, Switzerland	Registered Post (12-15 working days)	€5.00
Europe, USA, Norway, Turkey, Switzerland	DPD, or other courier Standard (3-6 working days)	€15.00
All EU countries, USA, Norway, Turkey, Switzerland	DHL/TNT Courier Express (2 working days)	€25.00

We ship worldwide via Registered Post using 1st class recorded delivery. All packages feature tracking data which allows You to determine the expected arrival date.
Please always include your phone number in case courier needs to contact You.
Once Your item has been dispatched, we will send You a confirmation email including a tracking number.
All orders are dispatched in 1-2 business days.

We ship to all EU countries, USA, Norway, Turkey, Switzerland.

EU	Non EU	USA
Austria	Norway	Alabama
Belgium	Turkey	Alaska
Bulgaria	Switzerland	Arizona
Croatia		Arkansas
Cyprus		California
Czech Republic		Colorado
Denmark		Connecticut
Estonia		Florida
Finland		Georgia
France		Idaho
Germany		Illinois
Greece		Indiana
Hungary		Iowa
Ireland		Kansas
Ireland		Kentucky
Italy		Louisiana
Latvia		Maine
Lithuania		Maryland
Luxembourg		Massachusetts
Malta		Michigan
Netherlands		Minnesota
Poland		Mississippi
Portugal		Missouri
Romania		Montana
Slovakia		Nebraska
Spain		Nevada
Sweden		New Hampshire
United Kingdom		New Jersey
		New York
		North Carolina
		North Dakota
		Ohio
		Oklahoma
		Oregon
		Pennsylvania
		South Carolina
		South Dakota
		Tennessee
		Texas
		Utah
		Vermont
		Virginia
		Washington
		West Virginia
		Wisconsin
		Wyoming

If your country is not on the list, contact us directly via info@tanchel.com and we might make a special shipment to Your country of residence.

Any order placed on the www.Tanchel.com website and delivered outside of the EU territory, may be subject to taxes and customs duties when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. TANCHEL is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.

If You have ordered the wrong size, decided the items do not fit You perfectly or wish to return it for any other reason we are ready for You to do so within 14 days of delivery. We are not able to accept returned items that are dirty, have been worn or have marks on a surface. All the returned products have to be in their original packaging and have original label on them. All return shipment costs will be at the customer’s expense. If You wish to return Your order You may send us an email info@tanchel.comand simply return to our warehouse to the address below:

TANCHEL WAREHOUSE-Beata Eimantaite
P. Tako str. 7, D. Rieses sen. Rieses km.
Vilnius r. – 14262, Lithuania

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received (max 2 business days). We recommend You get a proof of posting. Original shipping costs are non-refundable.

We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our online store.

TANCHEL reserves the right to refuse any return on merchandise that does not meet the return requirements. If Your return is not accepted, it will be send to You at Your expense and a refund will not be issued. We appreciate Your understanding.

We require a signature for all goods that are delivered. Acceptance of a delivery is Your responsibility, please ensure that You or if You have specified a recipient (for example as a gift) are present at the delivery destination. We will not accept liability for any item(s) that have been delivered to the correct address but signed for by another party (for example a neighbour)

PLEASE NOTE: Shipping charges are non-refundable.

If You decide to refuse any shipments You are responsible for the original shipping charges to You and the return charges of the package to Tanchel.com. The amount will be deducted from Your merchandise refund.