Terms & Conditions - Tanchel

Terms & Conditions

Welcome to Tanchel.com Web Store.

Please review the following Terms and Conditions, which govern the use of this website. By visiting Tanchel.com, You are accepting and consenting to the Terms and Conditions described below. We might update our Terms and Conditions from time to time, please check back often. If You do not accept these Terms or agree to any changes, please do not use this website.

If you have any questions, feel free to contact us via info@tanchel.com

Shipping & Returns

Shipping & Delivery
Country Shipping Method Price
Lithuania Registered Post (2-3 working days) FREE
All EU countries Registered Post (5-7 working days) FREE
USA, Norway, Turkey, Switzerland Registered Post (12-15 working days) €5.00
Europe, USA, Norway, Turkey, Switzerland DPD, or other courier Standard (3-6 working days) €15.00
All EU countries, USA, Norway, Turkey, Switzerland DHL/TNT Courier Express (2-3 working days) €25.00

We ship worldwide via Registered Post using 1st class recorded delivery. All packages feature tracking data which allows You to determine the expected arrival date.
Please always include your phone number in case courier needs to contact You.
Once Your item has been dispatched, we will send You a confirmation email including a tracking number.
All orders are dispatched in 1-2 business days.

Countries We Ship To
Lithuania
If your country is not on the list, contact us directly via info@tanchel.com and we might make a special shipment to Your country of residence.
Customs Duties
Any order placed on the www.Tanchel.com website and delivered outside of the EU territory, may be subject to taxes and customs duties when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. TANCHEL is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.
Returns

If You have ordered the wrong size, decided the items do not fit You perfectly or wish to return it for any other reason we are ready for You to do so within 14 days of delivery. We are not able to accept returned items that are dirty, have been worn or have marks on a surface. All the returned products have to be in their original packaging and have original label on them. All return shipment costs will be at the customer’s expense. If You wish to return Your order You may send us an email info@tanchel.comand simply return to our warehouse to the address below:

TANCHEL WAREHOUSE –

Beata Eimantaite
P. Tako str. 7
D.Rieses sen., Rieses km.
Vilnius r. – 14262, Lithuania

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received (max 2 business days). We recommend You get a proof of posting. Original shipping costs are non-refundable.

We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our online store.

TANCHEL reserves the right to refuse any return on merchandise that does not meet the return requirements. If Your return is not accepted, it will be send to You at Your expense and a refund will not be issued. We appreciate Your understanding.

Shipping Liability

We require a signature for all goods that are delivered. Acceptance of a delivery is Your responsibility, please ensure that You or if You have specified a recipient (for example as a gift) are present at the delivery destination. We will not accept liability for any item(s) that have been delivered to the correct address but signed for by another party (for example a neighbour)

PLEASE NOTE: Shipping charges are non-refundable.

Refused Shipments

If You decide to refuse any shipments You are responsible for the original shipping charges to You and the return charges of the package to Tanchel.com. The amount will be deducted from Your merchandise refund.

Payments & Returns

Payment

Payment can be made by VISA, VISA Debit/Credit, VISA Electron, MASTERCARD, MAESTRO. Payment will be debited from Your account upon despatch of Your order.

Tanchel.com allows orders to be processed online using a valid credit or debit card. Please note, we do not keep Your credit card details on file. Your credit/debit card issuer may undertake additional security checks to confirm that it is You who is making the order. If the issuer of Your credit/debit card refuses, or does not for any reason authorize payment, we will not be liable for any delay in delivery or subsequent non-delivery.

All credit/debit card transactions on this site are processed using PAYSERA.com, a secure online payment gateway that collects card details.

PAYSERA.com will request the card number, expiry date, card holder name, address and security code value. The information is then further encrypted against the transaction details before being sent to the acquiring bank for authorisation. PAYSERA.com does not store security codes but they do store card numbers in an encrypted format using AES 256 encryption.

Whilst Tanchel.com takes all reasonable care to keep Your details secure, we cannot be held liable for any loss You may suffer if a third party obtain unauthorised access to any data You provide when ordering or making payment on this site.

Refunds

Refunds are processed during 2 business days after we receive returned item. Money will go back to the card and depending on the card issuer it may take up to 4 days before it shows on the customer’s credit card statement. The refund will exclude shipping costs, with the exception of faulty items.

If You have any questions, we are at Your disposal from 10.00am to 6.00pm on (CET)

+370 618 44561 (Lithuania)

or at info@tanchel.com

Receiving a Refund

Refunds are processed during 2 business days after we receive returned item. Money will go back to the card and depending on the card issuer it may take up to 4 days before it shows on the customer’s credit card statement. The refund will exclude shipping costs, with the exception of faulty items.

Orders

Order Processing Time

Orders received before 2.00pm (CET) Monday – Friday will be processed within 48 hours pending item availability and payment authorisation. Orders placed after 2.00pm (CET) will begin processing the following working day. Orders placed on Saturda and Sunday will be processed on the following Monday. Orders placed on Bank and Public Holidays will be processed on the first working day following the Bank and Public holidays. We reserve the right to change our processing times during heavy ordering periods.

Ordering

When You order an item from Tanchel.com You are offering to buy it for the price stated, subject to these terms. All orders are subject to a non-refundable shipping charge, please see our charge structure under SHIPPING. Once You have placed Your order, we will send You an email acknowledgement detailing the item(s) purchased, shipping charge, an order reference number and the value of Your order that will be debited from Your credit/debit card. This is not an order confirmation or an order acceptance from Tanchel.com

Order Acceptance

Unless we have notified You that we do not accept Your order or You have cancelled Your order, our acceptance and completion of Your order will take place when we have notified You via email that the item(s) You have ordered have been dispatched. Our acceptance of Your order will be deemed complete and received by You at the time and date of sending You the email. Emails will automatically be assumed as received by You and if for any reasons beyond our control You have not received any emails from Tanchel.com within 24 hours of placing Your order You must contact us immediately.

Cancelling Orders

If You wish to cancel Your order You can notify us via email info@tanchel.com before Your order is dispatched or where an order has already been dispatched You can return the item(s) in accordance with our Returns policy.

All orders are deemed separate and each is treated individually.

Our Products

Warranty

TANCHEL bracelets waranty is valid for 3 months after purchase date.

TANCHEL clutch bags & bags guarantee is valid for 1 year after purchase date.

Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible.

For orders made on www.Tanchel.com, the warranty begins on the date of receipt of the order.

Bracelet repairs take up to 1 week, excluding shipping time.

Clutch bags & bags repairs take up to 2 weeks, excluding shipping time.

If the warranty period has expired, repairs are available to customers at the following charges:

Complete change of clasp for bracelets (depends on a style): 10-25€

To do this, simply write to us at info@tanchel.com

The return of out of warranty products must be accompanied with the payment (order receipt).

Product care
For specific product care inquiries, please email us at info@tanchel.com
For a general overview on how to care for TANCHEL products, please read product care card added with Your purchase.
Item Availability

We make every effort to keep sufficient stock of items displayed on this website, occasionally we do sell out of certain sizes, colours or products. If we are out of stock on an item You have ordered, You will be notified via email.

Product Representation

Product details, colours, descriptions, sizes are shown on this website as accurately as possible. Colours can vary depending on Your monitor and we cannot guarantee that Your monitor’s display of colour will be exact. You must read the descriptions carefully before purchasing the item(s) to avoid disappointment later.

Pricing

Prices shown on this website are in EUR. Prices do not include Postage. Shipping and the appropriate rates are set out in our Shipping section of this website. All prices and offers remain valid as advertised. The price of a product displayed on this website at the time the order is accepted and will be honored.

Gift Vouchers & Cards

Gift Voucher policies

To redeem Your gift, visit TANCHEL.COM, chose Your item and enter the code at the checkout.

This code is only usable once. The amount not used after the purchase is not refunded.

You can pay additionally to purchase the product that higher value than the Gift Voucher amount.

The Gift Voucher is not valid after the date of expiration.

Do not share the code.
You can use this code for any of the products on the website, except for other Gift Vouchers.

You can pay for shipping costs and VAT with this Gift voucher.

Tanchel Gift Voucher is only valid at TANCHEL.COM and can only be used to purchase products on our website.

Tanchel Gift Voucher is not valid at our partner websites and our Pop-up stores.

The policies of refunding, which You can find on our website, applies to Your purchases on our website.

The voucher is valid for a moderate time (usually 6 months).

We reserve the right to refuse the Gift Voucher if we suspect that is was obtained illegally or during the breach of website security.

If you have any questions, contact us via email info@tanchel.com.

Using Tanchel.com

General

We reserve the right to refuse to supply products to any persons for whatever reason, to withdraw any products from the website at any time or remove or edit any content and material on this website. We will not be liable to you or any third party by reason of our withdrawing of any products from this website whether or not the products have been sold, refusing to process a transaction or suspending a transaction after processing has begun.

We reserve the right to change these Terms at any time. Any changes are effective immediately upon posting on this site and your continued use constitutes your agreement to all such Terms.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this website and any information provided to or taken from this website by You.

Your Account

To create an account, simply click on ‘Register Now’ and fill in all the required fields. We suggest that You read our PRIVACY POLICY before You register. The information that You are required to provide must be true and complete in all respects.

You agree not to impersonate any person or individual or to use a false name or name that You are not authorized to use. Please notify us of any changes to Your account information immediately.

If You have forgotten your password, click on ‘Password Reminder’ in the Login page and follow the instructions. For security reasons, You must not share or disclose Your password to or allow someone else to use Your account. We can not be held liable if You choose to share Your account details with any other person and we may cancel or suspend Your registration at our reasonable discretion should we suspect any breach of these Terms and Policies by You. You should contact us immediately if You know or suspect that someone else knows Your password.

Third Party Links

Links to third party websites on this site are included for Your convenience only. We do not endorse and are in no way responsible or liable for the actions, content, products or services of any off-site pages or external websites including (without limitation) any advertising, other materials, damage, loss, privacy statements, terms or offence caused of such pages or websites. We may not have reviewed all of the sites linked to this website and your linking to or from any other websites is at Your own risk.

Governing Law

These Terms and policies together with any purchases of items will be governed by and construed in accordance with the laws of Lithuania and You irrevocably submit to the exclusive jurisdiction of the courts of Lithuania.

Privacy Policies

Your personal data and it’s usage

You can freely browse our website, without providing us with any of your personal data. Though, if you buy something on our website, we need to be able to send you your order, therefore, we need a certain amount of your personal data. This includes Your first and last name, your address, phone number and email. We use this data to inform you about the status of your order and reach you for order delivery. After delivery is complete, we keep your data safe, and use it only if you contact us about your order. You can request us to delete all your personal data, but then we will not guarantee refund or replacement for your order. We also send you emails, informing you about your order status, and will not use your email for anything else but that, unless you opt-in for our newsletter. We share your personal information with the delivery company in order to deliver you your order. We also use cookies on our website, for more information, read below. We also use your email address to respond to your query if you use our Contact form.

Data Controller

We control Your personal data ourselves and store it in our hosting facilities provided by Serveriai.lt. Don’t worry, we try to keep our network as secure as possible and we would not disclose your personal information unless issued by government or legal entities. We promise not to sell your personal data by any means, and share it with third parties only if it is necessary to provide your the service that we promise (f.e. delivery company).

Who can access your personal data
  • We use Google Analytics to anonymously collect data about our users. You can disable this by disabling cookies in your browser or using an incognito mode.
    We are not able to delete this data from Google Analytics on your request, since it is collected anonymously.
  • We use third party email service provider – Mailer Lite. We also store your email address in their data base. If you subscribed to our mailing list and wish to unsubscribe, you can do that by clicking unsubscribe button in any of our news emails, or contacting us directly via info@tanchel.com.
  • We use hosting provider – Serveriai.lt – in order to host our website, where we store your personal information.
  • We use Paypal and Paysera as our payment gateways – meaning they have access to your payment credentials. We only have access to your payment credentials that are provided for us by payment gateway system, that is the amount you payed and the the gateway you used. In some cases it might include your first and last name, your payment gateway id, or/and your bank account number.
Be the master of your data

If at any point you decide you want to change or delete your personal data from our data bases, you can do so (it’s your data after all):

  • If you have an account created, you can visit your account page and edit your data. You can also delete your account as you wish to.
  • You can contact us directly asking any information concerning your data usage via info@tanchel.com.
  • You can ask us to change or delete your personal data via info@tanchel.com.
Previously collected data
We do not store any data that was collected prior to May 28th, 2018 anymore, unless we had your opt-in consent. This included your order data and your email addresses. Due to that we are not able to track your previous orders, and provide your with any information regarding the orders made before May 28th, 2018.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies and where do we use them?

Cookies are responsible for two things – they store a small amount of data on your browser to remember information about you, that you provided on the website, such as your name, email, address and other. We do not have access to this small file and your information is secure as long as your computer or mobile device is.
The other purpose is to send us a small amount of information anonymously, meaning this information is unidentifiable. Such as the browser that you are using, the device, and the operating system. But it also collect information about your location (city), your age and your gender. We use this data to improve our website and make your experience visiting our website as pleasant as possible. If you find this to be inconvenient for you, disable cookies in your browser or use an incognito mode.

Copyrights & Trademarks

Copyrights & Trademarks

You acknowledge and agree that all contents on this website, including but not limited to text, graphics, photographs, audio, video, logos, images and any material rights is the property of LLC “Tanchelis” (304433607).

We grant You a limited, revocable and non-exclusive licence to access this site for Your own personal, non-commercial use only. You may not modify, copy, distribute, reproduce, download, advertise, publish, sell, exploit any content, software, products or services contained within this website.

Tanchel.com respects the privacy rights of its online visitors.